Policy

Shipping and Privacy Policy

By placing an order with OasisHerb.com, the customer agrees with full understanding of the following terms and conditions of sale.

1. Pricing

We strive to offer our customers with the best possible price on every item in our store, while maintaining our quality of services. As OasisHerb.com is located at the hub of Asia, you will find that we provide good value with competitive pricing.
All prices are in USD.

All prices are subject to change without notice.

2. Payment Method

We accept  and Paypal.  After clicking 'Complete order', within the Paypal page, there is option to pay by major credit and debit cards without paypal account, please click on "pay with credit card" button.

 

4. Shipping and Delivery Policy

Shipping

OasisHerb.com offers you 2 shipping options:

a. SpeedPost by Hong Kong Post 
b. Airmail by Hong Kong Post

The shipping time depends on the shipping option and the destination of your order.

For examples, the shipping days for U.S., Canada and most European countries are estimated to be:

• SpeedPost by Hong Kong Post: 3 to 6 business days
• Airmail by Hong Kong Post: 6 to 21 business days

Once we receive the confirmed order, we will arrange shipment of your goods within 5 working days.

We do not ship to P.O. Boxes and hotels.

Shipping and handling charges are shown on the check out page.

 

Delivery
If the buyer provides incorrect or mistyped shipping address, there will be an additional fee, charged by courier, to the buyer.

Please be aware that cross-border shipments are subject to opening and inspection by customs authorities.

The buyers may be subject to the import control laws and regulations of the countries.  The buyer agrees to abide by all applicable import control laws and regulations. 

All returned or refused shipments are subject to a 15% restocking fee to the buyer.

Insurance

Shipment is general not insured and at customers' own risk.

OasisHerb.com will not hold any responsibility after the package leaves our warehouse. However, we will try our effort to trace and retrieve any potentially lost parcel. Most credit card companies will insure your transaction up to a certain value, please check with them for details.

5. Import Duty and Taxes

Custom policies vary from country to country. Your orders may be subject to import duties and taxes and any additional charges for custom clearance.  The buyer is responsible for all importation taxes, local taxes or other customs clearance charges
OasisHerb.com has no control over these charges and does not assume responsibility for the ordered goods meeting local customs laws and duties and taxes. When ordering from OasisHerb.com, you are considered as the importer of goods and must comply with all the laws and requirements of your country. Please contact your local customs office for further information.

If the package is refused and returned to us due to your refusal to pay customs tax and duties, you will be responsible for the return shipping charges and a re-stocking fee of 15% of your order amount. Shipping fees are not refundable. The remaining balance will then be refunded back to you.

6. Tracking your order

You can manage to track your order through My Account section.

We will email you the shipping notification, with tracking number when your order is shipped; click here to track your package.

You can also contact us at info@oasisherb.com for additional order information.

In any case, if you have not receive the parcel for an estimate days stated on the notification, please contact us at info@oasisherb.com seek help at your local post office.

 

7. Return Policy

Returning and Exchange Merchandise

We offer a MONEY-BACK guarantee. We provide you with a refund or ship a replacement, if you are not satisfied with your purchase. OasisHerb.com's aim is to make the returns process as convenient and painless as possible.

Within 21 days of the receipt of your order, you may return any “unopened” item in new condition, in its original carton or packaging with all parts. Merchandise must be unopened to receive a refund.

All authorized returns will be credited to your account, less original shipping charges. Beside damaged goods or incorrect shipments, we charge and deduct a 15% restocking fee on all items returned and will deduct it from your refund amount.

Customer must pay for shipping on returns. Refused or Undeliverable Shipments will also be charge 15% restocking fee and will be credited less shipping fees. 

Please allow 7 working days to process the request for refund.

Before you send back the item, please inform us by sending us an email at info@oasisherb.com. Your email should include the order number, order date, your full name, email address, item code and a brief and accurate description of the problem. Items should then be returned in its original packaging and original unused and resalable condition.

Damaged Returns

If you receive items damaged via SpeedPost, please take the following steps to make a claim. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted the delivery and then find shipping damage, please save all packaging material and documents and email us at info@oasisherb.com for assistance. We will then notify the shipping agent and take appropriate action to make the claim.

If you receive the package damaged via AirMail by HK Post, you should inquire your local post office, showing them the damage (it is best if they witness you open the box), and filing a damage claim, as procedures vary country by country. Or you can contact us at info@oasisherb.com for assistance.

OasisHerb.com assumes no financial obligation for items received damaged. But, we will try best to help you to solve the problem.

 

8. Price, Shipping Charges and/or Description Changes and Typographical Error

Although, we do our best to ensure accuracy of site content, we do not guarantee site content. We reserve the right to change all prices, photos and descriptions at any time without notice. OasisHerb.com maintains no responsibility for unintentional errors.

In the event of the typographical error or incorrect information of pricing, packaging and product on our site, we shall have the right to refuse or cancel any such orders and correct any disparities at its sole discretion whether or not the order has been confirmed.

Before we ship any goods, we verify the prices of products sold by OasisHerb.com. If there is discrepancy exists, we will contact you for instructions before shipping or cancel your order and notify you of such cancellation.

9. Privacy Policy

We treat your personal information with the utmost respect. OasisHerb.com does not distribute, sell, rent or share your name and personal information to any third party. We do not share any statistics with any third-party vendors and will never provide any personal or specific information about the individuals who buy from us.

Your personal information will not be used for any purpose other than to confirm the order, send products, confirm shipments, track orders, improve your web experience with OasisHerb.com, and to receive occasional e-mails regarding our new products and promotional activities that are of interests to you.

OasisHerb.com stores your contact information, with the exception of credit card information, only to improve the checkout time. Note that we do not store your credit card information online for added security. Credit card information is handled by our bank, which receives the credit card number and other personal identifying information for transaction purpose only.

You can access and update your personal information at OasisHerb.com. In order to protect your information, we ask you to enter your login username and password before accessing your information.

OasisHerb.com gives users the options to remove their information from our database and to refuse receiving further communications on our products and any promotional activities.

 

10.  Disclaimer

Information on OasisHerb.com is provided on an as-is basis and is subject to change without notice.

Information on OasisHerb.com is provided for informational and educational purposes and is not a substitute for the advice provided by your physician or other medical professionals. You should not use the information to diagnose or treat any health problem or disease, or prescribe any medication for your condition. You should read all product packaging carefully. If you have or suspect that you have a medical problem, promptly contact your doctor. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.

Access to this website can be subject to internet traffic interruption, incorrect data transmission or transmission delay. OasisHerb.com does not guarantee that the data or information sent to or received from OasisHerb.com over the internet are secure or free of computer virus error contaminating or destructive items. OasisHerb.com shall not be liable to the user of this website for any loss of data information or any damage to their equipment or property.

OasisHerb.com does not guarantee that there is no error omission or misstatement in this website or that the contents will not be objectionable or offensive to the user. OasisHerb.com makes no representation as to the accuracy of the contents in this website.

OasisHerb.com disclaims all warranties arising out of the contents whether express or implied of this website, in particular any warranty as to the accuracy quality fitness for a particular purpose given in conjunction with any information or materials mentioned in this website.

OasisHerb.com shall not be responsible for any direct or indirect consequential or special loss or damages or loss of profit interest revenue suffered by the user of this website nor shall it be responsible for any damage to the business or goodwill caused by or in connection with or arising out of the use of or the inability to use this website.

OasisHerb.com shall not be responsible for the contents available on any other websites whether they are linked to this website or not.  Access to and use of such other websites is at the user's own risk. OasisHerb.com shall not be deemed to have recommended approved guaranteed any third parties or the service or products they provide on their website. OasisHerb.com is not a party to any contract entered into between the user and the provider of other website unless otherwise expressly agreed to by OasisHerb.com.

12. Applicable Law

These Terms and Conditions will be interpreted, construed and enforced in all respects in accordance with the laws of Hong Kong and you and the Shop irrevocably submit to the non-exclusive jurisdiction of the Hong Kong courts.

These terms and conditions are subject to change without prior written notice at any time, in OasisHerb.com's sole discretion.

If you have any questions, please contact us at info@oasisherb.com.